Privacy Policy

Welcome to TrustPay Ethiopia (“TrustPay”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal and business data.

This Privacy Policy explains how we collect, use, store, and protect information when you use the TrustPay mobile application, website, or related services.

By using TrustPay, you agree to the practices described in this Privacy Policy.

We collect only the information necessary to provide and improve our payment verification services.

We use collected data strictly for the following purposes:

• To verify digital payments and transactions
• To scan and analyze QR codes and receipts
• To prevent fraud and detect suspicious activity
• To improve system accuracy and performance
• To provide customer support
• To maintain account security
• To generate transaction history and reports for merchants

We do NOT use your data for unrelated advertising or profiling.

We do not sell or rent your personal data.

We may share limited information only in the following cases:

We implement strong technical and organizational security measures, including:

• Data encryption in transit and at rest (where applicable)
• Secure authentication systems
• Access control restrictions
• Regular system monitoring and updates

However, no digital system is 100% secure, and we cannot guarantee absolute security.

We retain user data only for as long as necessary to provide TrustPay services, comply with legal obligations, resolve disputes, or maintain fraud prevention records.

Users may request deletion of their data, subject to legal and operational requirements.

Depending on applicable laws, users may have the right to:

• Access their personal data
• Request correction of inaccurate data
• Request deletion of their account and data
• Withdraw consent for data processing (where applicable)

Requests can be submitted through our support channels.

TrustPay may use basic tracking technologies to improve app performance, analyze usage patterns, and maintain session authentication. We do not use tracking for advertising purposes.

TrustPay may integrate with third-party financial systems and APIs (such as banks or mobile money providers). We are not responsible for the privacy practices of external institutions. Users are encouraged to review their respective privacy policies.

TrustPay is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted immediately.

Although TrustPay operates primarily in Ethiopia, data may be processed or stored on secure servers located in other regions to ensure service reliability. All data handling complies with applicable data protection standards.

We are not responsible for:

• Unauthorized access due to user negligence
• Losses resulting from third-party service failures
• Misuse of verified or unverified transaction data by users

We may update this Privacy Policy from time to time. Changes will be communicated through the app or official channels. Continued use of TrustPay after updates means acceptance of the revised policy.

For questions, requests, or concerns regarding privacy: